Our Year In Review...2024
With the daily challenges in the industry, it can be difficult to step back and reflect on the key performance of the company throughout the year. But as we look back at this past year, we take great pride in our company's achievements.
This year, we...
- Maintained a Construction Quality Review (CQR) score of 5.1 across the business
- Achieved 95% of our customer care SLAs
- Introduced 14 Apprentices and 15 Trainees into the industry
- Worked with 2 NHBC Regional Award-Winning Site Managers
Continued investment in ourselves, the future of the company, and the future of the industry....
- Growing LJC - We're proud to have begun working with 4 new housebuilders this year!
- Further investment in the carpenters of the future - With a successful first year of our new apprenticeship programme... Capentryacademy.co.uk
- Crunching down the data - Further analysed the root cause of customer care defects and presented this to some of our valued housebuilder clients.
- Training and Qualifications - Got the ball rolling on some new company qualifications, more on this in 2025.
This has been an award-winning year for LJC. We've received some incredible customer care feedback, and we're proud to have contributed to some important charitable causes with our golf days and Movember 'tache growing efforts, we continued our annual support pledge to construction community charity The Lighthouse Club and provided support to those in need with our Christmas donations.
And there will be more of the same from us in 2025 as we continue to invest and develop in our team, the next wave of carpenter talent and the business as a whole!
So, as we shut the doors for the Christmas break, here's to a healthy and successful 2025 for all.
We wish all our Clients, Suppliers and our team here at LJC a very merry Christmas!
